Support
Help with using HomeStock
Common problems first, then how to reach a person. Deciding whether HomeStock is for you? The questions people ask before they start are on their own page.
Getting started
What's the difference between Personal, Household and Business?
They're three kinds of space. A Personal space is just yours. A Household space is shared with people you invite — everyone sees the same lists. A Business space adds real stock control: every movement is recorded with costs, plus purchase orders, suppliers, stock counts, staff hours and pay. You can have several, of any kind.
I invited somebody and they never got an email
They won't — HomeStock doesn't send one. The invitation appears on their home screen the next time they open HomeStock, and they accept it there. Tell them it's waiting rather than sending them looking in their inbox.
Do the people I invite need to pay?
No. Whoever creates the space pays; everyone invited uses it free and never needs their own subscription. A family pays once, and so does a business with staff.
Does it work without internet?
Yes. Changes save on your device and sync when you're back online — a cold storeroom or a basement freezer won't stop you working. If two people change the same thing while one is offline, HomeStock keeps the newer change and tells you it did.
Subscriptions
How do I subscribe?
You can't yet. HomeStock is free to use in your browser while it's being finished, and nothing is being charged. When subscriptions open, families will subscribe in the app and businesses will also be able to subscribe here on the website, which suits company cards and invoicing better.
What happens if I stop paying?
Your spaces become read-only. Nothing is deleted. Everything stays exactly as it was and comes straight back when you subscribe again.
Your data
How do I delete my account?
In the app, go to Settings → About → Delete Account. Before you confirm, it shows you exactly what happens to each of your spaces.
Confirming starts a 14-day countdown. Nothing is deleted during it. Every screen shows how many days are left and a Keep my account button, so you can stop it at any point by signing in. When the countdown ends, your account and personal information are deleted.
If you cannot get into the app, email support@gethomestock.com from the address your account uses and we will action the deletion for you. You do not need to install HomeStock to ask us to delete your account.
What is removed, what is kept, and how long any of it takes is set out in full in sections 9 and 10.3 of the Privacy Policy.
How do I delete some of my data without closing my account?
You can delete anything you have added, at any time, and keep your account. Items one at a time or several at once from the inventory screen; recipes, reminders and shopping-list rows from their own screens; your whole expense history from Finance.
Deleting a space removes that space and everything in it — its items, lists, recipes, reminders and activity — from our servers and from your device.
What is deleted and when. Anything you delete is removed from our live database straight away, or as soon as your device is back online if you were offline when you deleted it. Residual copies may remain in encrypted infrastructure backups for up to 90 days, after which they are overwritten.
What is kept. Content you added to a Household or Business space that other people also use belongs to that space and stays with it, because it is their record too. Section 9 of the Privacy Policy sets this out in full.
If you would rather we did it, email support@gethomestock.com from the address your account uses. You do not need to install HomeStock to ask.
What happens to a space other people use?
It is never deleted with your account — other people rely on it. You choose who takes it over before you confirm, and if you don't choose, it goes to the longest-standing member. Only a space nobody else uses is deleted with you, because that one is genuinely your own data.
I'm an employee and my details are in someone's HomeStock
Your employer controls that information and can correct or remove it directly in the app — ask them first, as it's much quicker. If that doesn't work, contact us and we'll help them action it.
Can I get a copy of my data?
Yes. Write to us from the address on your account and ask. What we hold and how it's handled is set out in full, and the Privacy Policy is the formal version.
Something's wrong
The app looks out of date or is behaving strangely
Refresh the page. HomeStock updates itself, but a browser tab left open for a long time can hold on to an old version. If that doesn't fix it, close the tab and reopen it.
The barcode scanner won't open
It needs permission to use your camera, and your browser will only ask once. If you said no, you'll need to allow the camera for this site in your browser settings. You can always type a barcode in by hand instead.
My changes aren't saving
HomeStock will tell you at the top of the screen if it can't reach the server, and it keeps your changes and retries. If you're in a shared space and only some things won't save, you may not have permission for that part — ask whoever owns the space.
I can't get back into my account
Use "Forgot password?" on the sign-in screen and follow the link in the email to set a new one. If the email doesn't arrive, check the spam folder before trying again — requesting several in a row can slow things down rather than speed them up.
Contact us
Write to support@gethomestock.com and it reaches a person. Include what you were doing and what happened, and if it's about a specific space, say which one.
HomeStock is a small operation, so replies come from a person rather than a queue — which is slower at three in the morning and considerably better the rest of the time.